Question 1

Are your compounds lab tested?

Accepted Answer

Yes. Every batch is analysed by HPLC before release and carries a batch identifier. The batch record is available on request.

Question 2

How should I store the vials?

Accepted Answer

Store lyophilised vials in a cool, dark place. For long-term storage keep them refrigerated or frozen, and reconstitute only when needed.

Question 3

How fast is shipping?

Accepted Answer

Orders confirmed before 15:00 CET are dispatched the same or next business day. Delivery typically takes 3–7 business days depending on destination.

Question 4

Is packaging discreet?

Accepted Answer

Yes. Everything ships in plain, unbranded outer packaging with no reference to the contents on the exterior.

Question 5

Can I return an order?

Accepted Answer

Unopened items in original sealed packaging can be returned within 14 days of delivery. Opened vials cannot be accepted back.

Question 6

Are these products safe for human use?

Accepted Answer

No. All materials are supplied strictly for in-vitro laboratory research and must never be administered to humans or animals.

Question 7

Do you ship worldwide?

Accepted Answer

We ship to most countries. You are responsible for checking that the materials can lawfully be imported to your destination.

Question 8

Which bacteriostatic water do I need?

Accepted Answer

Bacteriostatic water is used to reconstitute lyophilised material in laboratory work. Vial sizes are listed in the bacteriostatic water collection.

Frequently asked questions